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Terms of Trade

About Us

This website is owned and operated by Smash Tennis. If you wish to contact us please:
Phone: 021 462 496
Email: service@smashtennis.co.nz
Physical Address: 133 Bayswater Ave, Auckland 0622 

1. Ordering goods from us online

When you place an order with us, you are making an offer to buy goods. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, entering payment information and submitting your order.
We reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it. You may print out this e-mail as a receipt of your order.

2. Refusing or cancelling orders

In the unlikely event that the goods ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. We also reserve the right to refuse or cancel any order that cannot be delivered within New Zealand.
While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.
Our right to cancel orders applies to orders that have been accepted.

3. Online payment options

We currently accept payment via internet banking and secure credit card payment via PayPal.

4. Pricing

All prices listed on www.smashtennis.co.nz are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our website at any time for any reason.

5. Website and Credit Card Security

Your privacy is safeguarded in accordance with New Zealand legislation. All payments via our website are processed securely by Paypal. See more about PayPal security here.
Your email address will go onto our e-newsletter database from which you may unsubscribe at any time. We do not pass customer details on to any third party. 
By using or accessing this website, you are consenting to Smash Tennis's use of Cookies. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive and allow the website to remember important information that will make your use of the site more convenient. This website uses Cookies to analyse user activity through Google Analytics to improve the functionality and user experience of the website and to assist with repeat ordering. We do not share any personal information or information about individual user activities with any other party. View the Google privacy policy here.

6. Delivery 

At this time, we only deliver to New Zealand addresses. We require a physical delivery address. We cannot deliver to Post Office boxes.
Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at service@smashtennis.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.
Once payment has been received, we normally ship the product within 24 hours. Standard NZ Post courier times apply.

7. Exchanges and refunds

If you are unhappy with your choice of product, please send it back in original condition (unused) within 5 working days. We will offer you the choice of a swap or a refund on the product. We will not pay for the cost of returning products, but are happy to ship your replacement free of charge. Please email us at service@smashtennis.co.nz if you intend to exchange or return an item. Note: if a racquet has been hit with, we will be unable to exchange the item.

8. Warranty information

We provide the supplier's 12-month warranty on all racquets. This warranty becomes null and void if the racquet has come into contact with anything other than a tennis ball.  The warranty does not cover strings.

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