Returns and Refund Policy

Plus check out our Super Specials page for hot deals

Welcome to our Auckland, NZ Tennis Pro Shop. Top brands stocked include Babolat, Dunlop, Head and Prince Racquets at best prices.
Visit us at Belmont Park Racquets Club or shop online now. We deliver nationwide.

Please email us at or phone 021 493 489 if you intend to exchange or return an item. 

Refunds or returns/exchanges of Smash Tennis Pro Shop products are possible within 30 days of the purchase date, but the item must still be in its original condition as you received it:

  • All plastics and packaging must be intact and the item unused
  • Shoes must be tried on indoors only.
Note: If a racquet has been hit with, we will be unable to exchange the item.

Please return to sender (contact us to confirm the address) and we will re-ship your item or arrange a refund once the goods have been received back by us. 

We do not reimburse postage/courier fees for returns unless the item is damaged or faulty and we will not be liable for the parcel's journey. We suggest you obtain a tracking number for your own security purposes.

Refunds will be made to your New Zealand bank account of choice and will be processed within 2 days of our receiving the parcel back, provided the bank details have been included in the parcel or emailed to us by the time of its arrival.

We can exchange to another product if required, subject to stock availability. Any difference in price can be managed via internet banking by Smash Tennis or the customer. We are happy to discuss this via email or phone to help meet our customers' needs.

Exceptions to Returns/Refunds policy

No refunds are given on tennis lesson gift vouchers. We will make every effort to accommodate your preferred lesson time/s, subject to coach availability.

Whilst Smash Tennis takes care that second-hand equipment sold through our Pro Shop is fit for use, its price will reflect its used condition and no returns or refunds are offered on second-hand purchases. Second-hand products are also not covered by warranty.

Why Buy from me?

"I believe in buying the right racquet the first time. I see too many people turn up with the wrong choice for their style of play, age and ability, having been misled in their purchase and spent money on the wrong gear. I will help select and source your racquet, knowing that with over 30 years of playing professional tennis and coaching I can help you get it right. Call any time or visit me in my Tennis Pro Shop @ Belmont Park Racquets Club for independent, personal advice on all aspects of your tennis." –  Mark Nielsen

If you need more information or advice from Mark on any product,
please email (and provide your phone number so we can contact you)

Mark Nielsen Smash Tennis


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Belmont Park Racquets Club
133 Bayswater Avenue
North Shore
Auckland 0622
New Zealand


For all Pro Shop and Coaching Enquiries:

  021 493 489 (Jo)

  Pro Shop Hours