Please email us at service@smashtennis.co.nz or phone 021 493 489 if you intend to exchange or return an item.
Refunds or returns/exchanges of Pro Shop products are possible within 30 days of the purchase date, but the item must still be in its original condition as you received it:
- All plastics and packaging intact and the item unused
- Shoes must be tried on indoors only.
Note: If a racquet has been hit with, we will be unable to exchange the item.
Please return to sender (contact us to confirm the address) and we will re-ship your item or arrange a refund once the goods have been received back by us.
We do not reimburse postage/courier fees for returns unless the item is damaged or faulty and we will not be liable for the parcel's journey. We suggest you obtain a tracking number for your own security purposes.
Refunds will be made to your New Zealand bank account of choice and will be processed within 2 days of our receiving the parcel back, provided the bank details have been included in the parcel or emailed to us by the time of its arrival.
We can exchange to another product if required, subject to stock availability. Any difference in price can be managed via internet banking by Smash Tennis or the customer. We are happy to discuss this via email or phone to help meet our customers' needs.
Exceptions:
No refunds are given on tennis lesson gift vouchers. We will make every effort to accommodate your preferred lesson time/s, subject to coach availability.
Whilst Smash Tennis takes care that second-hand equipment sold through our Pro Shop is fit for use, its price will reflect its used condition and no returns or refunds are offered on second-hand purchases.
